Terms of Use

This is a prepaid 30-day contract based on a bundled subscription, and there are no additional charges. After 30 days, it will automatically renew if you allow it within the app. You can cancel at any time. It includes blistering-fast LTE, 4G, and 5G connectivity in the UK.

SIM Delivery and Port-ins

We provide delivery via Royal Mail First Class, so any SIM orders received before 4PM on a workday will be delivered the following business day. For all orders received after 4PM, your SIM will arrive the day after. Please be aware that occasionally, deliveries may be delayed due to postal disruptions. Further information on current disruptions can be found here.

The port-in functionality is only available when you are ordering in the UK Tell through the  application. You have to use your code, which will be sent with your new SIM card. Sometimes there may be a slight delay in the porting process, taking a maximum of 72 hours. Please be patient. We will maintain communication.

LTE, 4G and 5G Coverage & Connectivity

4G connectivity is available for both Android & iOS devices (iOS devices with v16.4 update). To experience the speed and reliability of 4G, you will need a 4G ready device and must be in a 4G coverage area.

If you are using 4G and enter an area with only a 4G, 3G, or 2G signal, your phone will automatically swap to that instead. It will switch back to 4G as soon as a 4G signal is available.

Cancellation & Refund

A refund is applicable only to cancellations received within the first 14 days of activation. Services that you have already used (minutes/SMS/data out of your allowance) will be charged and the remainder will be refunded.

After the first 14 days, you can cancel at any time. Post-cancellation, allowances will remain available for the remaining duration after which they will expire.

The minimum refund amount is £0.01. Any refunds below £0.01 will not be processed.

Requesting a PAC/STAC Code

UK Tell is compliant with the following Ofcom regulation:

If you request a PAC code, we will provide you with one valid for 30 days. We will also communicate important information – such as your credit balance if you’re a pay-as-you-go customer. For new customers who wish to switch from the US within the last six months, we will charge a £10 fee.

For further information on this Ofcom regulation, please click here.

Useful Resource: How do I cancel my monthly rolling plan?

Free Roaming policy

Free Roaming:

 Our SIM card plans cover 146 countries, providing free roaming for seamless travel with complimentary incoming calls and SMS. To make outgoing calls and send SMS, you have the option to purchase add-on bundles at highly competitive prices. Visit the Free Roaming List page (xxx) for detailed information.

 Explore data roaming through our add-on bundles categorized as ZONE. Refer to the Data Rate page (xxx) for specific rates.

 Additionally, consider our travel eSIM available on the UK Tell app. If your device supports eSIM, you can purchase it at very reasonable prices, offering data for your global travels. Click here for eSIM rates (xx).

 For EU travelers, we present cost-effective Data, Voice, and SMS bundles for both eSIM and physical SIM. The list of applicable EU countries is as follows: [List of EU countries].

Other Details

Remaining allowances on the plan cannot be rolled over. Upon exhaustion of the allowance limit(s) – calls, SMS and data will be charged at standard rates.

The offer is for non-commercial, private, personal use only – UK Tell  reserves the right to withdraw or suspend the offer or to disconnect you if we suspect that offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset, if it is being used for tethering or if any reason UK Tell reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate.

UK Tell reserves the right to replace or amend the offer or the terms & conditions or to withdraw the offer at any time with reasonable notice. All our bundles have a Fair Usage Policy in place.

Please refer to our Acceptable Usage policy for our definition of the word ‘Unlimited’.

Useful Resources: Acceptable Usage Policy | Usage Terms & Conditions

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If you have any inquiries or would like to learn more about UK Tell, please feel free to contact us.